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DUOS acquires Linkwell Health
Group 5

This acquisition enhances DUOS’ AI-powered activation layer, creating a unified platform that serves one in five U.S. adults from enrollment to care completion to health outcomes.

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Moving beyond access to action

The acquisition specifically supercharges DUOS Activate with Linkwell’s predictive content intelligence. This integrates directly into our existing performance infrastructure, delivering an unmatched suite of capabilities across our three core solutions.

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Built for plans, designed for members

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Greater value, zero disruption

To our health plan partners:
This integration is designed to create immediate operational efficiency and value without disrupting your existing services. Your current DUOS solutions seamlessly gain an enhanced activation layer, unifying engagement, enrollment, and care coordination into a unified infrastructure. This empowers plans to replace disconnected point solutions, reduce downstream medical costs, and permanently close the loop between member outreach and completed care.

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Hands-on, coordinated care

To the members we serve:
Members will receive more personalized support across the moments that matter from scheduling preventive care, understanding their benefits, and enrolling in assistance programs. By integrating Linkwell’s engagement engine into DUOS, we are eliminating confusing handoffs and fragmented experiences. While there are no immediate changes to existing programs, members will ultimately gain deeper, more connected support and the clear guidance needed to follow through on their care.

Frequently asked questions

Q: Why was this the right time for the acquisition?

Health plans are facing unprecedented pressure to do more with less. As Star Ratings tighten, retention drops, and government program economics compress, plans cannot afford to manage dozens of fragmented point solutions. Plans need to maximize the investments they have already made. By integrating Linkwell’s predictive content engine into DUOS, we give plans a single infrastructure to close the follow-through gap, enhancing our capability to increase program participation, close care gaps, and improve quality at scale.

Q: How does this acquisition help health plans improve performance?

It empowers plans to generate more value from their existing investments without adding new point solutions. By supercharging DUOS’s AI-powered platform with Linkwell’s activation capabilities, health plans can use a single infrastructure to:

  • Close care gaps proactively through highly personalized, member-level engagement.
  • Optimize quality improvement across HEDIS, CAHPS, and Stars measures.
  • Convert routine member interactions into direct government program enrollment value.
  • Capture RxHCC and HCC opportunities through coordinated prescriber and member outreach.
  • Reduce downstream costs by securing earlier preventive engagement.
Q: How does this impact my current contract with DUOS or Linkwell?

There will be no immediate changes to existing contracts for either DUOS or Linkwell clients. You will continue working directly with your current dedicated account teams without interruption. As we integrate Linkwell’s activation capabilities into the DUOS performance infrastructure, we will keep you informed on how you can leverage these expanded capabilities to drive even greater member action and measurable outcomes.

Q: How will this acquisition benefit members?

Members will benefit from more coordinated, personalized support across the moments that matter most: scheduling preventive care, understanding their benefits, enrolling in assistance programs, and following through on the care their plan has designed for them. Integrating Linkwell’s capabilities into DUOS means fewer handoffs, more consistent outreach, and smarter activation across the full member journey. There are no immediate changes to current member-facing programs. As Linkwell is integrated into the DUOS infrastructure, members will gain a deeper level of dedicated support, giving them the exact guidance they need to confidently take action on their care.

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Ready to close care gaps, protect retention, and maximize your health plan’s investments? Contact our team to see how DUOS can help.